Important information prior to submitting an order

1.RECENTLY UPDATED

2.AUSTRALIAN CUSTOMER SHIPPING OUTLINE

3.AUSTRALIAN CUSTOMER PURCHASING PROCESS

4.PAYMENT METHOD

5.FAQ 

RECENTLY UPDATED

• We’d like to kindly inform you that our company will be closed on September 27th until October 5th for China National Day Holiday.
  We will resume operations on October 6th. All orders placed between September 27th - October 5th will be posted on October 6th onward.
• Our Australian website crystalswholesaleaustralia.com has stopped updating in May 2023 as we don't have enough manpower to maintain multiple websites.All products will be centralized on our main website(crystalswholesaleusa.com)You can continue purchasing on our main website >>
• We’d like to kindly inform you that our company will be closed on April 28th until May 3th for Chinese labor day holiday.We will resume operations on May 3th. All orders placed between April 28th - May 3th will be posted on May 3th onward.
• Since January 28, we have returned to regular operations following the Chinese New Year holiday.
• We have entered the Chinese Lunar New Year holiday,all the purchase orders now will be posted out on Jan 27th onward.

SHIPPING OUTLINE

• Free shipping over $299AUD for Australia.
• Shipment within 2-7 days. There may be some delays due to large order or holiday season. 
• All orders are shipped from our warehouse in China.
• Customs and Brokerage charges for shipping to the Australia will be borne by us（DDP shipping method,Detailed explanation is below).
• We reserve the right to use a comparable shipping method when necessary.

Shipping Policy

Order over $299AUD

• Free Express Shipping (DHL/FEDEX/UPS).
• You will receive the goods in 7-12 days (subject to local custom delays).

Order less than $299AUD

• Express Shipping fees $25-29AUD
• You will receive the goods in 7-12 days (subject to local custom delays).

DDP—DELIVERY DUTY PAID

A Delivery Duty Paid agreement means the seller assumes all the responsibility, risk, and costs associated with transporting the goods until the buyer receives them at an agreed destination, which could be , fulfillment center, or the buyer’s doorstep.

DDP indicates that the crystalswholesaleusa.com assumes all the risk and transportation costs,Customs and Brokerage charges for shipping to the Australia will be borne by us.

The seller is responsible for:

• Shipping costs
• Export and import duties and licenses
• Customs documentation
• Taxes, including VAT
• Insurance
• Storage costs if there are delays
• Replacement costs if goods are damaged or lost in transit
• Final delivery to the agreed destination

PURCHASE PROCESS ON OUR WEBSITE:

Due to technical reasons, you are temporarily unable to place orders directly on our website. You can contact us to confirm your order requirements. Don't worry, the process is very simple. We have hundreds of Australia customers placing orders this way.

1.Add item to cart, click on checkout, then click on "share a link to your cart".

2. Copy the link and contact us, we'll check our stock and help you fulfill your order in minutes. 

Email: crystalswholesaleau@gmail.com

Thank you! 

PAYMENT METHOD：

We support paypal and bank transfer.

Bank transfer(3% discount): 

Here are the AUD account details for Donghai County Dianrui Crystal Jewelry Co., Ltd..

Account holder
Crystalivee Limited

BSB code
013943

Account number
612687628

Australia and New Zealand Banking Group Limited
833 Collins Street
Melbourne, Victoria
3000

Thanks

FAQ

Every raw mineral and crystal that we select has been obtained using the most ethical and eco-friendly method available.

1.Are you a reseller (middle-man) or a first-hand trader?
A: First-hand trader for sure! Most of the high quality crystals are bought in raw form. Our crystal artisan will then shape the stone/crystal with sanding/polishing machine to perfection. 

2.How long is the order preparation time frame after payment? 
A:Pre-Order: 5-10 days after receipt of the partial payment. Ready Stock: 2-3 days after receipt of the full payment. 

3.Do you offer after-sales service?
A: Definitely! Any problem with your order delivery or upon receipt of goods, please reach out to us as soon as possible. Damage shipment has to be reported within 48 hours so we can proceed to submit claim documents to the shipper. 

4.Is it possible to see the product in action before buying it?

A:Yes, we will send you pictures and videos before we ship. Once you approve, we'll start packing.

5.Why I choose you instead of Alibaba？

A: most vendors on Alibaba try to screw you around with sweet prices but very over the top shipping.But we won't do this，you will get free shipping on our website if you spend over $299AUD. No hidden or any other extra charges and costs, At CRYSTALSWHOLESALEUSA.COM the price you see is the price you pay!

6. What are the payment options available?
A: We do accept Paypal or bank transfers.  

7. What is the minimum order to qualify for free shipping?
A: Free shipping for orders $299AUD and above (Including pre-orders) 

8. How long is the delivery period? (excluding preparation time)? 
A: We will mostly use DHL / FEDEX / UPS. With smooth transit, you will receive the goods in 7-12 days (subject to local custom delays). 

9. Will you provide a tracking number after shipping? 
A: Yes! Tracking number will be given to you via email after sending out the package. We will monitor your package to ensure smooth delivery. 

10. Do you accept custom order? 
A:Yes, we do, please message us to check on feasibility! We might have the necessary equipment to produce what you need.  

Still have questions?

Australian dedicated customer service(usually reply within ten minutes)：

Email: crystalswholesaleau@gmail.com