Tracking Order
Welcome to our order tracking service.
AI Smart Assistant Help
Click here to activate our AI assistant to help you query tracking information. If you don't know your tracking number or order number, you can provide your email address and ask directly in the chat box.
How to use the AI Assistant:
- Prepare your order information (order number, tracking number, or email address)
- Click the chat with us button to start the conversation
- Tell the AI assistant what information you need to query
- The AI assistant will provide you with detailed tracking status and logistics information
Frequently Asked Questions:
- Forgot your order number? Simply provide the email address used for purchase
- Didn't receive a tracking number? The AI assistant can help you find it
- Questions about package status? Ask the AI assistant directly for real-time answers
Our AI assistant is online 24/7, ready to provide you with professional order tracking services anytime.
Alternative Tracking Options
For faster and more up-to-date tracking information, you can also check your tracking number directly on our logistics partner's website at https://www.17track.net/en/carriers/sihai-inc. This platform often provides more frequent updates than standard tracking emails and may show movement before other tracking systems are updated.
If you're unable to find tracking information updates through regular channels, we recommend trying this website first as it typically has the most current shipping status.
Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way!