All products on our website are guaranteed to be delivered within 19 days from the day after your payment. If you do not receive your order on time, you are protected under our guarantee.
If we fail to meet our delivery promise, you will receive an $8-$50 USD Gift Card within 10 business days after the warranty period. (The gift card amount is based on your order value.)
"On-Time Guarantee" counts from the day after your payment is received.
"19 Days On-Time Guarantee" excludes the following Chinese statutory holidays in 2025:
- Labour Day Holiday (May 1st - 3rd, 2025)
- Dragon Boat Festival (June 2nd - 4th, 2025)
- Mid-Autumn Festival (September 18th - 20th, 2025)
- National Day (October 1st - 7th, 2025)
- Chinese Spring Festival Holiday (January 29th - February 4th, 2025)
Please note that delivery times are calculated from the day after shipment is dispatched, excluding these holidays.