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If the goods are damaged or the package is lost, we will compensate you in full.
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New Zealand shipping policy

All products on Crystalswholesale-nz.com are guaranteed to be delivered within 19 days. If you buy any product through our site and the order total was $330NZD or more, you are protected if you don't receive your order on time.

On-Time Guarantee

shipping

SHIPPING OUTLINE

  • Free shipping over $330.00 NZD for New Zealand.
  • Leadtime within 2-7 days. There may be some delays due to large order or holiday season. 
  • All orders are shipped from our warehouse in China.
  • Customs and Brokerage charges for shipping to the New Zealand will be borne by us（DDP shipping method, Detailed explanation is below).
  • We reserve the right to use a comparable shipping method when necessary.

Shipping Policy

Order over $330.00 NZD.

  • Free Express Shipping (DHL/FEDEX/UPS).
  • You will receive the goods in 10-18 days (subject to local custom delays).

Order from $160.00 NZD to $330.00 NZD

  • Express Shipping fees $30.00 NZD.
  • You will receive the goods in 10-18 days (subject to local custom delays).

Order from $0.00 NZD to $160.00 NZD

  • Express Shipping fees $45.00 NZD.
  • You will receive the goods in 10-18 days (subject to local custom delays).

      DDP—DELIVERY DUTY PAID

      A Delivery Duty Paid agreement means the seller assumes all the responsibility, risk, and costs associated with transporting the goods until the buyer receives them at an agreed destination, which could be, fulfillment center, or the buyer’s doorstep.

      DDP indicates that the crystalswholesale-nz.com assumes all the risk and transportation costs, Customs and Brokerage charges for shipping to the New Zealand will be borne by us.

      The seller is responsible for:

      • Shipping costs
      • Export and import duties and licenses
      • Customs documentation
      • Taxes, including VAT
      • Insurance
      • Storage costs if there are delays
      • Replacement costs if goods are damaged or lost in transit
      • Final delivery to the agreed destination

      Damage/ Missing / Defective

      • Please report damaged, missing, or defective within 48 hours upon signing for the goods.
      Tracking Information
      • Tracking number will be sent via email at the time of shipment or as soon as they are available. We will monitor closely of your parcel status to ensure smooth delivery.
        Packing
        • We wrap all items separately by using adequate cushioning material.

          Still have questions?

          • If you have any questions or concerns about our Shipping Policy, please contact us.