Thank you for your continued support. We're excited to announce that we've launched VIP accounts, and have already granted access to a select group of our most valued customers. Please login to your account to see if you have been upgraded to a VIP member.
BENEFITS OF A VIP ACCOUNT
- Enjoy an automatic discount on all orders at checkout.
- Jacob and Ava will personally select high-quality items for you.
- Your orders will be given priority status for processing and shipping.
- A dedicated account manager will be assigned to you.
- Discount on shipping fees provided in the form of a gift card.
SHIPPING REFUND WITH GIFT CARD
- Our great partnership with an international shipping company allows us to offer lower shipping rates to our customers.
- When we receive a shipping discount due to our high shipping volume, we will refund the difference to the customer via a gift card.
- All shipping refunds will be provided within 30 days of purchase via gift card.
- The gift card will be issued to the email address provided by the buyer.
Simple instructions will be provided for redeeming the gift card upon check out without hassle.No processing fees, and the gift cards don't expire.
- This offer is only applicable to single order weighing 10kg (22lbs) or more.
The refund amount increases with the weight of the order, and customers will receive a greater refund for orders weighing more than 21kg (46.2lbs).
HOW TO APPLY
Currently, the VIP account cannot be applied for directly. However, eligible customers will automatically be upgraded in the VIP account.